Warranty & Terms
At Froehlich’s Farm our number one goal is to supply you with a healthy and beautiful plant. However, once plant material leaves our property and care, we do not have the ability to guarantee growing conditions and we are not responsible for any damage or loss caused by insects, animals, weather conditions, neglect, or changing garden conditions.
All plant material including annuals, hanging baskets, tropicals, decorative planters, vegetable plants, herbs, mums, bulbs, and other seasonal plants are not guaranteed. However, in case of any issue or concern, our team at Froehlich’s Farm is more than happy to help detect and solve any plant problems.
Remember, early detection is important! Please, let us know as soon as any issue begins, so we can do our best in taking care of the situation.
Trees, shrubs and perennials planted by Froehlich’s Farm are guaranteed for one year after planting. Select plants are not warrantied – please see separate list for details. At time of purchase of plants not being planted by Froehlich’s Farm, a one year warranty is available for an additional cost of 50% of the plant retail price. Under the warranty, plants that fail to survive will be replaced once with a plant of equal value or store credit will be given.
Typical maintenance and care for all trees or shrubs should be evident: watering, insect control, pruning, etc.
The warranty does not cover the following conditions:
- Neglect or mistreatment by the customer, including, but not limited to, improper irrigation (over or under watering), spraying of chemicals or incorrect applications of fertilizer, damage by pets or children, or any intentional or accidental misuse.
- Acts of nature including, but not limited to, hail, fire, flood, tornado, earthquake, pest invasions (i.e. Japanese beetles, bag worms, mites, aphids, sawflies, whiteflies, thrips, etc.), vermin (i.e. voles, moles, ground hogs, squirrels, rabbits, etc.), deer, or extreme and/or prolonged temperatures.
- Conditions not present at the time of original work, including but not limited to, changes in drainage patterns due to work on neighboring properties, removal or addition of trees that affects light conditions, sewer or water main leaks, appearance of underground springs or sink holes, or removal of walls or retaining structures.
We do not accept returns on any plant material, no exceptions. Merchandise must be returned in its original condition, with the original receipt within 30 days of the original purchase for store credit only. We reserve the right to refuse worn or damaged merchandise. Other restrictions may apply.